Shipping policy

Shipping Policy

Effective Date: 16/06/2026

Thank you for shopping with Vault Deals. We are committed to delivering your order as efficiently and accurately as possible. Please read this Shipping Policy carefully before placing an order.

By placing an order with Vault Deals, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Order Processing

All orders are subject to verification, payment authorization, stock availability, and fraud prevention checks before dispatch.

Orders are processed within 24 to 48 business hours after payment has been successfully received and confirmed.

Business hours exclude weekends, public holidays, and company-observed holidays.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

Please note that processing time is separate from shipping and delivery time.

Shipping Timeframes

Once your order has been processed and dispatched, estimated delivery is typically completed within 3 to 7 business days, depending on your delivery location, courier operations, and external factors beyond our control.

Delivery estimates are provided in good faith and are not guaranteed delivery dates.

Remote, outlying, rural, or high-risk delivery areas may require additional transit time.

Dispatch Notification

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Tracking updates are provided directly by the courier and may take up to 24 hours after collection to appear in the courier's tracking system.

Delivery Delays

While Vault Deals works closely with trusted courier partners, delivery times may occasionally be affected by circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions
Public holidays
High shipping volumes
Civil unrest
Road closures
Industrial action or strikes
Customs or regulatory inspections (where applicable)
Incorrect or incomplete delivery information
Security restrictions
Courier operational delays
Force majeure events

Vault Deals shall not be liable for delays resulting from circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are solely responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Vault Deals accepts no responsibility for delays, failed deliveries, returned parcels, or additional courier charges resulting from incorrect, incomplete, or inaccurate shipping information supplied by the customer.

If an order is returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply before the order can be resent.

Delivery Attempts

Our courier partners may make one or more delivery attempts in accordance with their own delivery procedures.

If delivery cannot be completed due to customer unavailability, refusal to accept delivery, or failure to respond to courier communications, the parcel may be returned to Vault Deals.

Any costs associated with re-shipping the parcel may be the responsibility of the customer unless otherwise required by applicable law.

Risk and Ownership

Risk of loss or damage passes to the customer upon delivery of the order to the delivery address provided during checkout.

Customers should inspect their parcel upon delivery and report any visible shipping damage within 48 hours by contacting our customer support team and providing clear photographs of both the packaging and the product.

Lost Parcels

If your parcel appears to be lost in transit, please contact us as soon as possible.

Vault Deals will work with the courier to investigate the shipment.

A parcel will only be considered lost after confirmation from the courier following completion of their investigation.

Where appropriate, Vault Deals will determine the most suitable resolution in accordance with applicable consumer protection laws.

Refused Deliveries

If a customer refuses delivery of an order without a lawful basis or fails to accept delivery after reasonable courier attempts, the parcel may be returned to Vault Deals.

Original shipping charges, return shipping costs, and any applicable handling fees may be deducted from any credit or remedy where permitted by law.

Multiple Shipments

Where necessary, Vault Deals reserves the right to fulfil an order in multiple shipments without prior notice.

Customers will not incur additional shipping charges for split shipments initiated by Vault Deals.

High Order Volumes

During promotional periods, public holidays, peak shopping seasons, or unexpected increases in order volume, processing and delivery times may be extended.

We appreciate your patience during these periods.

Delivery Areas

Vault Deals currently delivers within the regions listed at checkout.

Certain remote or restricted areas may require extended delivery times or may not be serviceable.

Shipping Charges

Shipping charges are calculated at checkout and are displayed before payment is completed.

Any free shipping promotions are subject to their advertised terms and conditions and may be amended or withdrawn at any time.

Order Changes

Once an order has been placed, we cannot guarantee that shipping addresses, products, quantities, or other order details can be changed.

If you require assistance, please contact us immediately. While we will make reasonable efforts to assist, changes cannot be guaranteed once processing has begun.

Limitation of Liability

To the maximum extent permitted by applicable law, Vault Deals shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from shipping delays, courier interruptions, or events beyond our reasonable control.

Nothing in this Shipping Policy excludes, limits, or waives any rights that consumers are entitled to under applicable South African consumer protection legislation.