Refund policy

Returns & Store Credit Policy

At Vault Deals, we stand behind the quality of every product we sell and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of receiving your order, provided that the item:

  • Is unused, unworn, and in its original condition.

  • Includes all original tags, packaging, accessories, and documentation.

  • Is free from stains, damage, odours, or signs of use.

  • Is returned in resalable condition.

Items that do not meet these conditions may not be eligible for return.

Store Credit Only

Vault Deals does not offer cash refunds or refunds to your original payment method for change-of-mind purchases.

Once your returned item has been received and inspected, you will receive Vault Deals Store Credit equal to the value of the approved return.

Your store credit can be used to purchase any product on our website and may be applied to one or multiple future orders until the full balance has been used.

Store credit is issued electronically and will be sent to the email address used when placing your order.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty or incorrect:

  • Underwear and intimate apparel

  • Swimwear (where hygiene seals have been removed)

  • Personal care products

  • Opened supplements

  • Gift cards

  • Clearance or final sale items (unless required by applicable law)

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will investigate the matter and provide an appropriate resolution as quickly as possible.

Faulty Products

If a product develops a manufacturing fault, please contact us as soon as the issue is discovered.

Where applicable and subject to consumer protection laws, we will assess the item and provide an appropriate remedy.

Return Shipping

Unless the return is due to our error or a verified manufacturing defect, customers are responsible for the cost of returning items to Vault Deals.

We recommend using a tracked courier service, as we cannot accept responsibility for returns lost in transit.

Return Process

  1. Contact our customer support team to request a return.

  2. Wait for return approval and shipping instructions.

  3. Securely package the item and send it back.

  4. Once received and inspected, your store credit will be issued.

Most returns are processed within 3–5 business days after the returned parcel has been received.

Important Information

  • Store credit is issued only after the returned item has passed inspection.

  • Returned items that do not meet our return requirements may be declined and returned to the customer.

  • Vault Deals reserves the right to refuse returns that show signs of misuse, excessive wear, alteration, or damage not caused during delivery.

  • This Returns & Store Credit Policy is intended to operate alongside your rights under applicable consumer protection laws.

If you have any questions about a return, our support team will be happy to assist you.